ROY GREEN ASSOCIATES

TRAINING

• Customized keynotes, workshops and seminars, encompassing culture change for TQM/ISO/QS 9000 implementation, problem prevention, continuous improvement, communication, motivation, change, teamwork, ownership, customer service, and right-brained creativity.
• Developed company-wide Quality Training program.

AUDITS

• Internal corporate quality system audits, reviews, assessments.

IMPROVEMENT

• Cost/process/product improvements, problem-solving.

INFORMATION SYSTEMS

• Managed development, implementation and support of quality information systems for Purchasing, manufacturing, customer data quality cost, etc.

PROCEDURES

• For Product Introduction, Software Quality, Customer Complaint Handling , Quality Plan/Manual, etc., and initial draft of a CSA national standard.

SERVICE

• Developed, organized and conducted division-wide Service Quality.

QUALITY

• Corporate training program for all levels, in multiple locations of a major financial institution, including Total Quality, problem-solving, continuous improvement, teams, special projects.

SOFTWARE QUALITY

• Founded committee for ASQ technical meetings, evolving into CSA Technical Committee on Software QA Managed development of company-wide Software QA training video.

MANAGEMENT

• Corporate-wide Quality Cost budgets/forecasts, key Quality.

REPORTING

• Indicators, project status.

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